Harstine Island Vacations from $651

I always stay at Murano when I’m in Tacoma. I just can’t find anything better. I love it there.

Overall, I’d rate this hotel 3.5 out of 5 stars. The property itself is beautiful, very clean, and the rooms were spacious, comfortable, and what you would expect from a 5-star hotel. Unfortunately, the customer service did not match the luxury standard the hotel advertises. During our stay, we called the front desk from the room phone three separate times with no answer, which was frustrating and disappointing. The biggest issue, however, was with the hotel’s Audi car service. The staff was not knowledgeable or helpful when trying to assist us, and the front desk associate at checkout showed little urgency or follow-through. We stood there waiting for over 20 minutes without any updates, and no one ever followed up with us despite being told they would. For a luxury hotel, service and attentiveness matter just as much as the physical property. While the hotel itself is lovely, the lack of responsiveness and customer care left us disappointed overall.

Robin was one of the staff who checked in us. Very welcoming and kind. We visited Seattle for our anniversary and she did her best to make our stay special. Hotel is in good location and walkable to every part of the town. Good cafes around. Expensive valet but I guess it is much more convenient and safer compared to other parking around. The hotel itself is a bit outdated and lobby needs some upgrades.